PRIVACY POLICY 🔒

FLORENCE REYMOND, Ch. des Bois 76, 1255 Veyrier is responsible for processing your personal data collected under this privacy policy.

We respect your privacy and are committed to full transparency regarding how we collect, use, and share your personal data.

This Privacy Policy informs you how we treat personal data that we collect from you, that you provide to us, or that we may collect from other sources. This includes the various ways in which you interact with us, including in person, by email, by telephone, through our website, or through our pages on social networks. If you have any questions about your personal data, you can contact us at any time by emailing contact@florencereymond.ch.

The purpose of this privacy policy is to:

list the personal data we collect from you,
explain the purposes for which we process this data and specify the legal basis on which we do so,
identify with whom this data is shared,
set out the security measures we take in relation to such data
inform you of your rights in relation to your personal data and how you can exercise them.

By interacting with us or providing us with your personal data, you agree to the rules described in this privacy policy. If you do not agree to these rules, please do not use or visit our website or provide us with your personal data.

FLORENCE REYMOND reserves the right to make changes to this privacy policy, which will be effective upon publication on our website. Please check our website regularly for any changes.

What personal data do we collect ?

We may collect your personal data when you interact with us, for example, via our website, social media accounts, email, telephone, at our physical premises, or at events. We only collect personal data that you provide to us, that result from your actions on our website, that we need to offer you to improve our product offering, or on the basis of another legitimate interest:

Contact and identification information, such as surname, first name, physical and/or email address, telephone number, employer, position held in the company and/or section of the company, and communication metadata, such as your IP address, time signature and, possibly, information on your geographical location.
Identification information, such as username and account ID, and authentication information, such as passwords and answers to security questions. If you connect to our website using social media accounts, we may also collect identification and authentication information for these accounts.
Transactional information, such as payment details (e.g., credit card or bank account numbers) and billing address.
Information about your product preferences and language, optionally if you subscribe to one of our communication or marketing channels (e.g., newsletter).
Information from your social media accounts, such as profiles, photos, videos, stories, comments, and other content generated by you where our brands and/or services are mentioned or appear when you authorise a third-party social network to share your personal data with us, or when you use a social networḱ feature that is integrated into one of our websites.
Professional information if you respond to a job offer or send an unsolicited application, such as previous work experience, educational institutions attended, references, or certifications.
Security information, such as photos or videos of you taken during your visits to our counters that has been captured by our security cameras.

We also use cookies and other tracking technologies (e.g., pixels, web beacons, and APIs) that collect certain types of information when you interact with us on our website or via our social media pages, such as IP addresses, location, browsing devices or preferences, operating system, source, length of visit, pages viewed, etc. For further information, please see our cookies notice. We may also collect personal data from third-party data aggregators (e.g., Google), promotional partners, public sources, and social networking platforms. This information may include personal data from your profile on a social network, which you authorise that network to share with us in accordance with their rules.

Why do we collect your personal data and on which legal basis ?

We collect and use your personal data to:

provide you with our product offering,
carry out commercial transactions with you when you place orders,
offer you marketing and communication services relevant to your needs and preferences,
answer your questions and/or manage your participation in a contest or event
organised by us,
optimise your user experience on our website,
respond to unsolicited or other requests for employment,
ensure the security and maintenance of our website and the safety of our staff and customers,
keep records of our activities to comply with our financial or legal obligations.

We process your data on a pre-contractual and/or contractual basis during all your interactions with FLORENCE REYMOND related to orders for our products, including your contacts with us or your requests for information and any related commercial transactions. We will process your personal data on the same basis if you take part in a competition organised by FLORENCE REMYOND if you respond to a job offer, or if you send us an unsolicited application. You can subscribe to our communications and marketing materials, such as our newsletter or mailing list, and to this end, you also have the option of specifying your product preferences. In this case, we will explicitly ask for your consent to process your personal data. Please note that you can exercise the option to unsubscribe or withdraw your consent at any time by using the ‘unsubscribe’ option or by contacting us at contact@florencereymond.ch . For consent issues related to cookies, please see our cookies notice. We may also inform you of new products different from those you have ordered but adjacent to them, which may prove useful and advantageous to you. In this case, it is in the legitimate interests of our company and yours that we process your contact information, preferences, and interests, as well as transactional information such as your purchase history. Please note that in this case, you have the right to object to the processing by contacting us at contact@florencereymond.ch . It is also in our legitimate interest to process some of your information to ensure the security of our premises, IT systems, staff, and customers. Finally, we have legal obligations under national and international law. To fulfil our obligations, we process your personal data for compliance purposes to comply with our financial or legal obligations.

Who do we share your personal data with ?

We do not sell your personal data. We may share your personal data with some of our service providers (e.g., our IT hosting company, call centre, credit card payment service, or order confirmation mailings provider), with business partners or marketing and communication agencies (e.g., newsletter publishing and distribution services), or with authorities. If these third parties are based outside Switzerland, we require them to comply with all laws relating to personal data. We may also use plug-ins on our website that link to social media platforms. The third-party platform’s use of information collected from you (or as authorised by you) is governed by its own privacy policy and your settings on the service. If you do not wish a third-party social network site to attribute data collected via our website to your account on that social network, you must log out of the relevant social network site before visiting our website.

How is your personal data store, secured and maintained ?

We take all reasonable technical and organisational precautions to secure your personal data against loss, unauthorised access, and other breaches. The data will not be shared with third parties except as provided in this privacy policy. When the personal information we collect is no longer required for a given purpose or based on a legal requirement, we will destroy or anonymise it. We also undertake not to retain your personal data should you show no interest in our services for a defined period after the end of your last contact with us.

Your rights - how can you access and rectify your personal data ?

You can exercise your rights by simply contacting us at contact@florencereymond.ch . You can request access or updates to and corrections of your personal data. If processing is based on your consent, you have the right to withdraw it at any time. You can unsubscribe from our newsletter to stop receiving marketing communications from us by using the ‘unsubscribe’ option or by contacting us at contact@florencereymond.ch . If the processing is based on legitimate interest, you have the right to object to the processing. To help us process your request, please provide us with your full contact details so we can identify you securely. You can also limit the use of tracking technologies, such as cookies, by configuring your browser to warn you before accepting them, or you can simply configure it to refuse them. If you feel that we are not respecting your rights or our obligations, you can lodge a complaint directly with the Swiss data protection authorities. This Privacy Policy and all matters arising therefrom or in connection therewith shall be governed by Swiss law. You agree to submit to the exclusive jurisdiction of the courts of the domicile of FLORENE REYMOND. FLORENCE REYMOND– September 2023